Return, Exchange & Refund Policy – Abito Clothing

At Abito Clothing, we strive to provide our customers with quality products and a great shopping experience. Please read our policy carefully before placing an order.

1. No Return Policy

All purchases made through Abito Clothing are final sale. We do not accept returns or offer refunds for products once delivered, except where required by applicable law.

Please check the product description, size chart, colour, and other details carefully before placing your order.

2. Exchange Policy

Exchanges are accepted only for eligible products that are damaged, defective, or incorrectly delivered, subject to verification and approval by Abito Clothing.

We do not offer exchanges for reasons such as a change of mind, incorrect size selection, or personal preference.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

To request an exchange, you must provide the following:

• Your order number and registered contact details.

• Clear photographs showing the product and the reported damage or defect.

• A continuous, unedited, uncut parcel-opening video showing the original package, shipping label, and the product being unpacked.

Important: The parcel-opening video is mandatory for damage-related exchange claims. Edited, cut, incomplete, or unavailable videos may prevent us from verifying your claim and approving an exchange.

Please retain the original packaging until your claim has been reviewed.

4. Exchange Approval Process

All exchange requests are subject to inspection and verification by our team. Once your claim is approved, we will inform you of the next steps.

Products that show signs of use, washing, alteration, or damage caused after delivery may not qualify for an exchange, subject to applicable consumer protection laws.

5. Non-Eligible Products

Exchanges will generally not be accepted for:

• Products purchased during clearance or final-sale promotions, except where required by law.

• Products damaged due to improper handling, washing, or use after delivery.

• Claims submitted without the required evidence.

• Requests made outside the specified reporting period, except where applicable law requires otherwise.

6. Refunds

Abito Clothing does not offer refunds for ordinary returns, change-of-mind requests, or size-related issues. If a refund or other remedy is required by applicable law, we will comply with the relevant requirements.

7. Contact Us

For damaged, defective, or incorrect product claims, please contact Abito Clothing through our official customer support channels and include your order number and supporting evidence.

Abito Clothing reserves the right to verify all claims before approving an exchange or other remedy.

Thank you for shopping with Abito Clothing.